Transparency • B2B website

How we use your email address

This page explains—in plain language—what happens when you give TorkFood an email address through our website, how long we keep it, who can see it, and what you can do if you want to change or stop communications. It supplements our general

Last updated: April 2026. If we change how we handle email, we will update this page and, where appropriate, notify active subscribers or recent correspondents.

At a glance

Quote & contact: We use your email to reply to the inquiry you send us and to continue that B2B conversation (specs, availability, logistics, documentation).
Optional updates: If you separately opt in (homepage “Subscribe to updates” or the contact form checkbox), we may store your address to send occasional news and offers until you unsubscribe.
No selling lists: We do not sell or rent email addresses to data brokers or unrelated advertisers.
Your control: You can withdraw marketing consent anytime; you can also contact us to correct details or ask reasonable deletion questions about data tied to your inquiry.

Where we may collect your email

TorkFood is a B2B exporter. We only ask for an email where it is needed to respond to you or—if you choose—to stay in touch about updates and offers.

Channel	What you do	Typical use of email
Contact / quote form	Submit name, company, phone, country, product interests, optional quantity, and message on the website (including the dedicated Contact page and the home page contact section).	Deliver your message to our team and enable replies from the mailbox we operate for commercial inquiries ([email protected]).
“Subscribe to updates”	Enter your email in the optional subscription area on the site and confirm subscription.	Record your choice to receive marketing-style updates and offers from TorkFood (separate from a one-off quote request).
Contact form checkbox	Tick “I agree to receive email updates” when sending a quote request.	Adds you to the same optional updates programme as above, tagged so we know consent came from the contact flow.
Direct email	You write to us from your own mail client.	Standard mailbox processing: thread history, attachments, and follow-ups handled by our staff as part of normal business correspondence.

Purposes and legal character (plain English)

Responding to your request. When you ask for a quote or information, processing your email is necessary to perform the pre-contract / commercial steps you requested and to answer you.
Optional email programme. If you opt in to updates, we rely on your consent for that specific channel. You can withdraw consent without affecting the lawfulness of processing that happened before you withdrew (for example, we may still retain a minimal record that you unsubscribed, to respect your choice).
Security and abuse prevention. Like most websites, technical measures (rate limits, format checks, logging at infrastructure level) may touch the email string as it passes through our application servers to block spam or misuse—not to profile you for unrelated purposes.

What data is tied to your email (by scenario)

A) Quote / contact form submission

The form collects the fields you see on screen (for example: full name, optional company, email, phone, country, product interests, optional estimated quantity, and your message). The submission is sent to our team as an email-based notification using the site’s configured mail transport, with your address in the payload so we can reply. We do not use that submission to add you to marketing lists unless you separately tick the optional updates checkbox (see below).

B) Optional “updates & offers” subscription

If you subscribe, we normalize your address (trim and lowercase), store it in our subscriber database together with metadata useful for compliance and operations: when the record was created or last updated, whether the address is active or unsubscribed, how you signed up (for example website form vs. contact form), simple tags such as “marketing” / “website” / “contact_form”, and a placeholder for when a campaign message was last sent. This structure is designed so we can honour unsubscribe requests and prepare responsible bulk mail (for example via a commercial email provider) in the future.

If you had unsubscribed earlier and subscribe again, our system may reactivate your record instead of creating a duplicate—still subject to the same rules on this page.

Technical processing (how it moves)

Transport. Pages are served over HTTPS. Form submissions are posted to our own API routes on the same site origin where possible, as JSON over TLS—reducing exposure on the public internet compared to posting credentials in query strings.
Contact notifications. Quote form notifications are relayed through an SMTP-compatible email service configured for the site (for example a secured mailbox used only for operational mail). Message content is limited in size on the server side to reduce abuse.
Subscriber records. Optional subscription data is stored in a dedicated database (logical database name Tork, collection subscribers) hosted with our application infrastructure provider. Access is restricted to systems and people who need it to operate the business.
Administration. Listing or exporting subscriber data for internal use is done only through protected tools (for example API routes that require a secret server token—not exposed in the browser). That token is never placed in client-side code.

Retention and deletion (principles)

Mailbox threads. Emails you exchange with us may be kept for as long as needed to complete your request, manage any ongoing supply relationship, meet accounting or tax obligations, or defend legal claims—then deleted or archived according to our internal records policy.
Marketing subscription. While you remain subscribed, we retain the minimum fields needed to send you relevant information. If you unsubscribe, we mark your record as unsubscribed rather than silently reusing it for cold outreach; historical timestamps may remain for audit integrity.
Your requests. For specific deletion or correction requests that go beyond clicking “unsubscribe”, email us at [email protected]. We will verify you have authority over the address in question where needed, then respond within a reasonable period.

International transfers

TorkFood is based in Türkiye. Our website may be hosted or backed by services in the EU, the US, or other regions depending on the cloud and email providers we use from time to time. Where personal data crosses borders, we rely on appropriate safeguards offered by those providers (such as standard contractual clauses or equivalent mechanisms) in line with the provider’s documentation. If you need vendor names for a vendor-security questionnaire, ask our team and we will share what applies to your project.

What we do not do with your email

We do not sell, rent, or trade your email to list brokers.
We do not send unrelated consumer-style spam; outbound marketing is tied to TorkFood’s B2B products and is limited to people who opted in or have an existing commercial relationship where applicable law allows it.
We do not use your quote-form email to train public AI models; internal tools our staff may use are governed by our policies and provider terms.

How to unsubscribe or change preferences

If you receive optional marketing or updates from us, use the unsubscribe mechanism provided in those messages when we enable it (for example a link generated by our email provider). Until then, replying with “unsubscribe” to the same mailbox or writing to [email protected] with a clear request is sufficient for our team to process your preference.
Website subscription state is also updated when our automated unsubscribe API is used by integrated tools; the important point for you is that an unsubscribe request will be honoured for future sends.

Questions and related documents

For anything not covered here, or for privacy rights requests, contact:

Related: Privacy Policy · Terms of Service