Legal • Website & B2B inquiries

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the TorkFood website (the “Site”), including any contact forms, optional email subscription features, and related online content. They form an agreement between you and TorkFood regarding the Site only—not your separate commercial contracts for supply of goods, which are governed by their own documents.

By using the Site, you confirm that you have read and agree to these Terms. If you do not agree, please stop using the Site. For how we handle personal data (including email), see our Privacy Policy and Email usage explanation.

Last updated: April 2026. We may update these Terms from time to time; the “Last updated” date will change and continued use of the Site after material changes constitutes acceptance where allowed by law.

Who we are

The Site is operated by TorkFood in connection with its B2B export business (fresh and dried fruit, fresh vegetables, and related trade). Postal address: Lizbon Cad. 45/10, Çankaya, Ankara, Türkiye. Primary contact email: [email protected].

Site scope and B2B nature

The Site is aimed at businesses and professional buyers (importers, distributors, retailers, food service, and similar). It is not intended as a retail storefront for consumers. Product descriptions, images, certifications references, and logistics summaries are provided to support serious trade inquiries—not as consumer advertising or a complete specification sheet for every market.

Acceptable use

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site. Without limitation, you must not:

Probe, scan, or test the vulnerability of any system or network, or breach or circumvent security or authentication measures.
Send malware, excessive automated traffic, or spam through forms or APIs (including harvesting email addresses shown on the Site).
Misrepresent your identity, company, or authority; submit knowingly false or misleading quote requests; or use the Site to harass our staff or third parties.
Copy, scrape, or mirror substantial parts of the Site for competitive benchmarking or to republish our content without prior written consent, except as allowed by applicable copyright exceptions (e.g. fair quotation with attribution where permitted).
Use the Site in violation of export control, sanctions, anti-bribery, or other laws applicable to you or to us.

Inquiries, quotes, and information on the Site

No automatic contract. Information on the Site (including product pages, seasonal notes, and certificate names) is for general orientation. A listing is not an offer to sell at a stated price or quantity until we confirm availability, specifications, packing, documentation, and commercial terms in direct correspondence or formal quotation.
Accuracy of your submissions. When you use our contact or quote forms, you are responsible for the accuracy of the details you provide. We rely on that information to route your request and prepare a meaningful reply.
Optional marketing signup. If you use the optional “subscribe to updates” feature or tick the contact-form checkbox for email updates, you agree that we may process your address as described in our Email usage page until you unsubscribe or we retire the programme.
No guarantee of response time. We aim to answer business inquiries promptly, but response times depend on volume, holidays, and complexity. Nothing on the Site guarantees a reply within a specific number of hours or days.

Intellectual property

Unless otherwise noted, text, layout, graphics, photographs, logos, and other content on the Site are owned by TorkFood or its licensors and are protected by copyright, trademark, and other intellectual property laws. You receive a limited, revocable, non-exclusive licence to view and temporarily download portions of the Site for your internal business evaluation of working with us—not to reproduce, distribute, or create derivative works except as necessary for your own procurement process (for example, saving a PDF quote we send you, or sharing an internally approved excerpt with your compliance team).

Third-party names (certification bodies, ports, standards) may appear for factual description; their marks remain property of their respective owners.

Third-party sites and tools

The Site may link to third-party websites (maps, carriers, regulators, industry resources). Those sites are not under our control; their terms and privacy practices apply to you when you leave our Site. We are not responsible for third-party content or availability.

Disclaimer of warranties

The Site and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not allowed in your jurisdiction. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, though we use reasonable efforts to maintain security and availability.

Limitation of liability

To the fullest extent permitted by applicable law, TorkFood and its directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of—or inability to use—the Site, even if we have been advised of the possibility of such damages.

For claims relating solely to free use of the Site (not to a separate written supply agreement), our aggregate liability will not exceed the greater of (a) one hundred euros (EUR 100) or (b) the amount you paid us specifically for access to premium web features in the twelve months before the claim—whichever is higher; if (b) is zero, (a) applies. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law.

Indemnity

You agree to defend and indemnify TorkFood against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the Site, your violation of these Terms, or your violation of third-party rights—except to the extent caused by our wilful misconduct or gross negligence as finally determined by a competent court.

Suspension and termination

We may suspend or restrict access to the Site or to specific features (for example forms) if we reasonably believe there is abuse, security risk, or legal obligation. We may also discontinue the Site or parts of it; where practical, we will try to give notice on the Site or by email to active correspondents.

Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules that would require another jurisdiction’s law. Subject to mandatory consumer or employment protections that may apply to you in your home country (which this B2B Site is not designed for), the courts of Ankara, Türkiye, shall have exclusive jurisdiction over disputes arising from or relating to these Terms and the Site—unless we agree otherwise in writing for a specific commercial contract.

Severability and entire agreement (Site)

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and Email usage page where referenced, constitute the entire agreement between you and TorkFood regarding use of the Site. They do not replace or merge with separate sale, distribution, or logistics agreements you may enter with us offline.

Contact

Questions about these Terms: